About EMPIRE TODAY
Empire Today, LLC, commonly known as Empire Carpet, has been a leading provider of installed home improvements for more than 55 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out among other home improvement retailers. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.
Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than two million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy (See The Empire Way image at bottom of document for more about Empire s Mission, Customer Promise, Values, and Goals).
Our Customer Service department works closely with Empire Today s customers before, during, and after the purchase of a product and/or service. This ensures our customers are receiving the best service and support when choosing Empire Today to assist them in their flooring and window treatment needs.
The Customer Service Associate ensures every customer receives superior service by answering incoming customer service calls, promptly address and resolve customer complaints, and conduct daily customer satisfaction surveys. These surveys are conducted after an installation has been completed and the results are tracked. The Customer Service Associate also communicates with Installers, Sales Managers, and Order Entry to resolve customer issues in a timely manner.
The successful candidate will possess:
Employees are eligible for numerous benefits including:
The company conducts a background check and drug screen for all new hires.
Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.